You'd think with high unemployment, customer service at retail corporations would be improving, what with the large pool of workers to choose from. Unfortunately, the economy in recession has exacerbated the situation, creating low morale of employees who are overworked, underpaid and concerned about job security. So the result has been increasingly disappointing customer service.
24/7 Wall Street ranked and rated the companies with the worst customer satisfaction. They are:
9. Newegg.com
8. Barnes & Noble
7. Target
6. Lowes
5. TJ Maxx/Marshalls
4. SuperValu (supermarkets)
3. OfficeMax
2. CVS
1. Priceline.com
Do you happen to know what steps these companies are doing to improve their customer service? If there are any. Surely no business, big or small, would want to be included in that sort of list.
Posted by: Sonia Roody | June 23, 2011 at 10:38 AM