You'd think with high unemployment, customer service at retail corporations would be improving, what with the large pool of workers to choose from. Unfortunately, the economy in recession has exacerbated the situation, creating low morale of employees who are overworked, underpaid and concerned about job security. So the result has been increasingly disappointing customer service.
24/7 Wall Street ranked and rated the companies with the worst customer satisfaction. They are:
8. Barnes & Noble
5. TJ Maxx/Marshalls
4. SuperValu (supermarkets)